WOW! It is the end of another school year again.  How quickly they pass.  It’s so funny here in the office how often we’ll be talking about something and I’ll say “well, that was before MaryRachel was born” or “that was after MaryRachel was born”.  Isn’t it funny how we measure things in our minds?  I have another way of measuring also… that’s in my heart.  I keep coming back to this simple way to know if we’re serving our clients well… “Does it make their life easier/better?” and the starfish example of taking care of the one we’re in front of right now.  When I know we did a great job, my heart feels lighter.

We cannot always know how our clients measure our performance inside their organizations, but we can measure how we feel when we walk away from an interaction from them.  Are we satisfied with what we delivered to them?  If you leave a client interaction and you have that little cringe thing going on in your heart…. We probably didn’t do a good enough job.  I can’t be everywhere; I have to rely on your heart to know if we did o.k.  Please know that any time you interact with a client if you feel like we did less than we should have you have my personal invitation to call me and we can discuss it. 

Additionally, the client service team is doing an awesome job with surveys.  They are currently working on re-wording some of it to give us a better view of how we’re doing.  Aside from these formal surveys… please take the time to ask the clients you interact with “did I handle this to your satisfaction?” or some similarly worded way.  It is so important that we take care of our clients, please make sure you take that extra moment to ask if that question… and if they say “no”… fix it.

Til next month… serve well.

Mary